End User License Agreement
1. Who we are and what this agreement does
We, YesRef Ltd of 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF license you to use:
YesRef 2.0 mobile application software (App) and any updates or supplements to it.
The related online documentation (Documentation); and
The service you connect to via the App and the content we provide to you through it (Service)
as permitted in these terms.
2. Your privacy
Under data protection legislation, we are required to provide you with certain information including who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in https://www.yesref.com/app-privacy-policy and it is important that you read that information.
3. Additional terms for specific Services
Find and pay for referees
4. The Appstore (for iOS) and Play Store’s (for Android) terms also apply
The ways in which you can use the App and Documentation may also be controlled by the App Store and Play Store's rules and policies.
5. Operating system requirements
This app requires an iPhone or Android device with a minimum of 512 RAM of memory and the iOS or Android operating system version 12.1 or 9 respectively.
6. Referee Services
The following terms will apply to you if you are a Referee using our Service:
6.1 You confirm that you are at least 14 years old. Where you are under the age of 18, we will require the contact details of a parent, guardian or an individual with parental responsibility to be submitted on to the app, so that correspondence sent to you can be copied to them. You are responsible for ensuring that you have the consent of a parent, guardian or an individual with parental consent before submitting their contact details and using the service You must also ensure that the contact details are accurate. We reserve the right to check these details for accuracy.
6.2 You will provide the Referee Services directly to the Sports Provider. We shall not be responsible for the provision of the Referee Services, nor the quality of the Referee Services.
6.3 YesRef will, as part of the registration process, request your proof of identity and relevant affiliation/registration number from your sport governing body. We reserves the right to contact your sport’s governing body to determine your status and level of qualification.
6.4 The list of potential games or events available for you to sign up to provide the Referee Services shall be listed on the Live Games List.
6.5 YesRef is not your employer. You will provide the Referee services as an independent contractor. You will not be entitled to any pension, bonus, holiday, sickness or other fringe benefits from YesRef and nothing in this agreement will render you an agent, officer or employee, worker or partner of YesRef and you agree not to hold yourself out as such. You will be fully responsible for and hereby indemnify YesRef for and in respect of any liability (including reasonable costs and expenses) for any employment-related claim or any claim based on worker status brought by you against YesRef in connection with the provision of the Referee Services except where such claim is as a result of any act or omission of YesRef. You will be responsible for, and will account to the appropriate authorities for, all income tax liabilities and national insurance or similar contributions payable in respect of the payments made to you by a Sports Provider on a self-assessment basis.
6.6 You acknowledge that Sports Providers are not obliged to select you for a game or event and as such, we do not guarantee that you will be selected by a Sports Provider to provide the Referee Services.
You are not obliged to accept or carry out any request for Referee Services by a Sports Provider.
6.7 You will receive payment through Wise within 48 hours of completion of the relevant Referee Service.
6.8 You may terminate this agreement by completely and permanently ceasing to use the App (provided that there are no outstanding Referee Services under your account) and by closing any account you have opened on the App. If you attempt to terminate this agreement while there are still outstanding Referee Services under your account, this agreement shall not terminate until such Referee Services have been performed or otherwise cancelled as permitted by us.
6.9 Referees who cancel a scheduled Referee Service will be asked to submit reasons for the cancellation. We shall review the reason for cancellation and at our discretion shall determine if you shall incur any fees.
6.10 You agree to provide the Referee Services in accordance with all applicable laws and regulations and the terms of this agreement.
7. Support for the App and how to tell us about problems
Support. If you want to learn more about the App or the Service or have any problems using them please take a look at our support resources at https://help.yesref.com/.
Contacting us (including with complaints). If you think the App or the Services are faulty or misdescribed or wish to contact us for any other reason please email our customer service team at firstname.lastname@example.org or call them on 0330 124 6844.
How we will communicate with you. If we have to contact you we will do so by email, or by SMS, using the contact details you have provided to us.
8. How you may use the App, including how many devices you may use it on
In return for your agreeing to comply with these terms you may:
download a copy of the App onto your mobile device and view, use and display the App and the Service on such devices for your personal purposes only;
use any Documentation to support your permitted use of the App and the Service; and
receive and use any free supplementary software code or update of the App incorporating "patches" and corrections of errors as we may provide to you.
9. You must be 14 to accept these terms and install the App
You must be 14 or over to accept these terms and install the App.
10. You may not transfer the App to someone else
We are giving you personally the right to use the App and the Service as set out above. You may not otherwise transfer the App or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.
11. Changes to these terms
We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce.
We will give you at least 30 days’ notice of any change by sending you an email with details of the change or notifying you of a change when you next start the App.
If you do not accept the notified changes you will not be permitted to continue to use the App and the Service.
12. Update to the App and changes to the Service
From time to time we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the App for these reasons.
If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services.
The App will always work with the current or previous version of the operating system (as it may be updated from time to time) and match the description of it provided to you when you bought it.
13. If someone else owns the phone or device you are using
If you download the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.
14. We are not responsible for other websites you link to
The App or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).
You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.
15. Licence restrictions
You agree that you will:
not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us;
not copy the App, Documentation or Services, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;
not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, Documentation or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms;
not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (Permitted Objective), and provided that the information obtained by you during such activities:
is not disclosed or communicated without the YesRef’s prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and
is not used to create any software that is substantially similar in its expression to the App;
is kept secure; and
is used only for the Permitted Objective;
comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service.
16. Acceptable use restrictions
not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system;
not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service, including by the submission of any material (to the extent that such use is not licensed by these terms);
not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service;
not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.
17. Intellectual property rights
All intellectual property rights in the App, the Documentation and the Services throughout the world belong to us (or our licensors) and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with these terms.
18. Our responsibility for loss or damage suffered by you
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Limitations to the App and the Services. The App and the Services are provided for general information and entertainment purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Service. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.
Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service.
Check that the App and the Services are suitable for you. The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services (as described on the appstore site and in the Documentation) meet your requirements.
We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.
19. We may end your rights to use the App and the Services if you break these terms
We may end your rights to use the App and Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.
If we end your rights to use the App and Services:
You must stop all activities authorised by these terms, including your use of the App and any Services.
You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.
We may remotely access your devices and remove the App from them and cease providing you with access to the Services.
20. We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
21. You need our consent to transfer your rights to someone else
You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
22. No rights for third parties
This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
23. If a court finds part of this contract illegal, the rest will continue in force
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
24. Even if we delay in enforcing this contract, we can still enforce it later
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
25. Which laws apply to this contract and where you may bring legal proceedings
These terms are governed by English and Welsh law and you can bring legal proceedings in respect of the products in the English and Welsh courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English and Welsh courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English and Welsh courts.